Terms & Conditions


  1. Introduction
    1. When you request us to advise you on a particular matter we will also send you a letter (“the Engagement Letter”) confirming your instructions. In these terms and conditions of business “we” or “us” refers to DKLM LLP (“DKLM”).
    2. This Engagement Letter, together with our terms and conditions of business which appear below, constitute the “Engagement Terms” and form the contract between us under which we will provide services to you. Acceptance of the commencement of the provision of services to you shall be deemed to be acceptance of our engagement terms
    3. Our agreement to provide services may be varied by agreement during the course of the matter. In the event of any inconsistency between our Engagement Letter and these terms and conditions of business, the Engagement Letter shall prevail.
  2. People responsible for your work
    1. DKLM is an English limited liability partnership which is a body corporate and which has “members” and not “partners”. However, our members prefer to use the title of “partner” in our dealings with our clients and accordingly, when we refer to a person being a “partner” this means the person who is a member of DKLM. No reference to a “partner” is to imply that any person is carrying on business in partnership for the purposes of the Partnership Act 1890.
    2. The contract under which our services are provided to you is with DKLM LLP and not with an individual Partner, employee or agent of DKLM LLP.
    3. The Engagement Letter will identify the partner (the “Supervisor”) with ultimate responsibility for your matter. It will also identify the Solicitor with day to day responsibility for your matter. He or she may be assisted by others (for example, trainee solicitors or paralegals) during the course of our work for you. If we have to change the Supervisor or Solicitor dealing with your matter for any reason we will notify you promptly.
  3. Instructions and Scope of Engagement
    1. We shall be entitled to act on the instructions of any of your apparently authorised employees or agents and to rely on any information provided to us by such employees and agents.
    2. We shall carry out our engagement as recorded in the Engagement Letter(s). We shall not be responsible for any failure to advise or comment on any matter which falls outside the scope and limitations of our engagement and will have no responsibility to you to update any advice for events or changes in law which take place after the advice has been given.
    3. Our services will not include tax advice on, or the tax implications of, any instruction or course of action unless this is expressly agreed in writing at the outset, or during the course, of a matter. We do not accept any responsibility if we do not advise you to seek tax advice and will not be liable for losses which arise as a result of any failure to seek tax advice.
    4. Advice rendered by us is provided for your benefit and solely for the purpose of the instruction to which it relates. It may not be used or relied on for any other purposes or any person other than you without our prior written agreement. In particular, nothing in these terms and conditions of business confers any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999 save as provided for in Clause 14.5 below.
  4. Conflict of Interest
    1. It is our practice to check for any conflicts of interest before taking on engagements. We provide a variety of legal services to clients and cannot be certain that we will identity all situations where there may be a conflict with your interests. Please notify us promply of any potential conflict affecting our appointment of which you are are, or become, aware.
  5. Fees and expenses
    1. We will do our best at the outset to give you an estimate of the likely overall cost in relation to a matter.
    2. Our charges are primarily based upon the time we spend dealing with your matter including meetings with you and others; any time spent in travelling (for example, to and from Court or to meetings); considering, preparing and working on papers; correspondence (whether written or electronic); and making and receiving telephone calls. The hourly charging rate which will apply will be confirmed in the Engagement Letter. If there is to be a change in the hourly rates applicable to your matter, you will be notified in writing and you will then be bound by them. If you do not accept the new rates after review, we reserve the right not to continue acting for you. Routine letters and e-mails that we write and routine telephone calls that we make and receive will be charged as units of 1/10th of an hour. Other letters, e-mails and telephone calls will be charged on a time basis.
    3. The charges quoted are exclusive of VAT which will be added where appropriate.
    4. Expenses or disbursements (i.e. payments to third parties) including travel expenses, search fees, stamp duty and the fees of counsel and other experts will be charged in addition together with photocopying, faxes and petty incidentals as appropriate. VAT is also payable on certain disbursements. We will notify you in advance of any significant disbursement to be incurred on your behalf and for which payment is due in advance.
    5. We review charges annually, usually from 1 May.
    6. Right to Retain Money, Documents and Property. As a contractual right, in addition to any right to retain money, documents and property available to us under the general law (lien), we have the right to retain your money, documents and property (whether held in relation to the Services for which payment has not been made or any other services) until you have paid us in full.
  6. Monies we hold for you
    1. We may at any time ask for a payment on account of costs in certain cases and this will be dealt with in the Engagement Letter. Payment on account of disbursements will normally be requested before payment is made on your behalf. If you do not make a payment on account when asked to do so we will be entitled to stop working for you.
    2. If DKLM hold any money on your behalf, interest may be payable to you. Interest will be calculated and paid to you in accordance with DKLM’s Interest Policy. The period for which interest will be paid will normally run from the date on which the cleared funds are received by us until the date(s) of issue of any cheque(s) to discharge it, or in the case of a CHAPS transfer, until the CHAPS transfer is effected. The cost of any CHAPS transfer will be deducted. Our fee for CHAPS transfer is currently £10.00 plus VAT.
    3. Any money we hold for you will be deposited with a bank or building society having requisite UK authorisation or EEA equivalent authorisation in each case in accordance with the SRA Accounts Rules for holding client money.
    4. We make no representation as to the financial position of any such bank or building society and will not be responsible for any loss or damage due to any mistake by or insolvency of any such bank or building society or any delay or failure by it to pay or repay monies deposited with it.
    5. The Financial Services Compensation Scheme (FSCS) is the compensation scheme for customers of UK authorised financial services firms. The Scheme can compensate customers if a firm has stopped trading or does not have enough assets to pay claims made against it. The current maximum protection is £85,000. The FSCS advises that any monies transferred from a bank account to a client account are treated for the purposes of the FSCS limit (£85,000) as being in your bank account where the funds originated from. If the bank fails, and you have transferred to your client account £85,000 and you hold monies in your accounts with the same bank then you will only be able to recover £85,000 in total as the FSCS limit is for an amount per individual not per account. However, with effect from 3rd July 2015, the FSCS will provide a £1 million protection limit for temporary high balances held with a bank, building society or credit union if it fails. Further details relating to what constitutes a temporary high balance and the rules relating to the protection can be found at www.fscs.org.uk In the event of a bank failure you agree to us disclosing details to the FSCS.
  7. Payment of bills
    1. We will send you a final bill after completion of the matter. However, it is likely that we will also render interim bills to you at regular intervals until the matter is concluded. If a payment on account has been made by you, this will be utilised towards satisfying interim bills. Any balances held will remain as general money on account of fees and disbursements to be incurred we may also request you to make further payments on account from time to time.
    2. Even if someone else has agreed to pay or be responsible for payment of all or part of your legal costs, we will normally address our bills to you and you will, in any event, be primarily liable to us for those costs.
    3. Our bills are due for payment on delivery and we will be entitled to claim interest at the rate of 4% above the base rate of Barclays Bank PLC if any of them are not discharged within 30 days after the date the bill is sent to you.
    4. If any bill is not paid within 30 days after it is sent to you or any request for payment on account is not met, we reserve the right to suspend carrying out our services and/or terminate our retainer and/or remove our name from the Court record as acting for you in any proceedings in which we are acting for you.
    5. We may pay any outstanding invoice by deduction from money we hold for you (including money received from others).
    6. If you have any queries about a bill please contact the person who sent it as soon as you receive it. 
  8. Special Conditions in Litigation matters
    1. As a general rule, we are not prepared to enter into “conditional fee” (i.e. no win no fee) arrangements, but if you feel that you would like to discuss this further with us then please feel free to do so. A conditional or contingency fee arrangement will not be entered into on behalf of the firm without a thorough initial risk assessment being carried out and approved and authorised by at least two partners in the firm.
    2. If you think you are entitled to receive legal assistance under an insurance policy (for example a home insurance policy or an After the Event (“A.T.E”) policy which can be arranged in certain circumstances), please let us know as soon as possible so we can discuss this with you.
    3. If your matter is a litigation matter or becomes so, our aim is to ensure that you are successful and that you obtain a settlement or judgment against your opponent which provides that your opponent meets your legal costs. These costs are often subject to a Court process known as “assessment” which means that the costs ordered to be paid by another party, will cover the entire amount of costs that you will be liable to pay to us for conducting the litigation. If you lose your case you are likely to have a costs order made against you so that you will be obliged to pay your opponent’s costs on a similar basis.
    4. Please note that it is open to the Court at certain hearings during the litigation to “summarily assess” the costs of any particular hearing and order that one of the parties pays the other costs of the hearing within 14 days. If you fail to pay you risk losing your case.
    5. Interest will be claimed on the costs which another party has to pay to you and if you request us to do so, we will attempt to enforce an Order for costs against another party. However, any further costs in taking such action will be your liability, although we will claim for these costs as part of the assessment procedure. Throughout the case you should always give consideration to the likelihood of enforcing any orders that are made in your favour. It is, in practice, often the case that litigation has to be abandoned because the opponent has no money or there will be major problems in enforcing any judgment or Costs Order obtained. If an opponent is publicly funded you will not be able to recover your costs, even if you are successful unless there are exceptional circumstances.
    6. We will do our best to advise you throughout as to the continuing merits of pursuing the litigation but please bear in mind that embarking upon litigation, even with the most meritorious of cases, carries risks and the outcome cannot be guaranteed. This is something you should consider throughout the case but we stress at all times that you are primarily responsible for paying our costs whether you win or lose your case.
    7. Legal aid provides assistance to people who are otherwise unable to afford to pay for legal representation in court and/or legal advice. At DKLM we do not undertake Legal Aid. With civil cases, in order to obtain legal aid, you will need to be able to prove that you cannot afford to pay for legal costs and that your case is serious. The details of the legal aid agency are provided in this link - >https://www.gov.uk/government/organisations/legal-aid-agency.
  9. Special Conditions in Property Transactions
    1. An invoice will be rendered prior to completion and payment is required on or before completion. Where sufficient funds are due to you on completion, unless otherwise agreed, any outstanding invoices shall be deducted from such funds.
    2. We reserve the right to refuse to complete a transaction unless payment of our costs has been made in full including any sums due for disbursements or out of pocket expenses.
    3. Where we have to transfer money on your behalf we cannot do so until the money has cleared the banking system. If the money has not cleared we will not be able to make a payment for you. Please note that up to 10 days must be allowed before we can confirm if the payment has cleared our bank account.
    4. Where a client obtains a mortgage advance from a lender, we shall request the lender to arrange that the bank transfer or advance cheque is received by us in sufficient time to clear the cheque prior to completion. Please note that the lender may charge interest from the date of the transfer or issue of the cheque. This is not recoverable from them or us.
    5. You agree that we are permitted to disclose to your lender any material facts relating to you or the property in any particular transaction.
  10. Financial Services
    1. If during a transaction you need advice on investments, we may have to refer you to someone who is registered by the Financial Conduct Authority so that insurance mediation activity can be carried out, which is broadly the advising on, selling and administration of insurance contracts. This part of our business is regulated by the Solicitors Regulation Authority, we may be able to provide certain limited investment services where these are closely linked to the legal work we are doing for you. The register can be accessed via the Financial Conduct Authority Website at www.fca.org.uk.
    2. The Law Society is a designated professional body for the purposes of the Financial Services and Markets Act 2012, but responsibility for regulation and complaints handling has been separated from the Law Society’s representative functions. The Solicitors Regulation Authority is the independent regulatory body of the Law Society and the Legal Ombudsman is the independent and impartial complaints handling body established by the Legal Services Act 2007.
  11. Money Laundering Precautions
    1. Like all firms of solicitors, we are now required by law to apply procedures to guard against the risk of money laundering. It will help us to avoid any problems with your legal work if you bear in mind the following points.
    2. Identification checks - we may need to obtain formal evidence of your identity. This may be necessary even though we have acted for you before, or even if you are known personally to a member of staff. We will tell you if such evidence is necessary, but it may help us if you are able to bring evidence to our first meeting. Normally, the evidence we request is your passport, plus two or more documents to establish your address, such as recent utility bills, council tax statements, or bank statements not being more than three months old as proof of address. In certain circumstances we may carry out searches to verify your identity and proof of address.
    3. Cash – We are normally only able to accept cash up to a limit of £500.00 in any 28 day period. If you circumvent this policy by depositing cash direct with our bank we reserve the right to charge for any additional checks we deem necessary regarding the source of funds. This can be costly and will almost certainly delay your transaction.
    4. Source of funds - at the start of any matter we will normally ask you to tell us the source of any funds you will be using. It is simplest if the source is an account, in your name, in a UK bank or building society. If the source is an unusual one, such as an account in another country, or in the name of someone other than yourself, please tell us as early as possible, including the reason. Failure to disclose the details of the source of funds may lead us to terminate your retainer.
    5. Destination of Funds - where we are to pay money out to you, we will normally do so by cheque in your favour, or into an account in your name. If you would prefer us to pay money to someone other than yourself, please tell us as early as possible, including the reason.
    6. Confidentiality - we have always sought to keep our client’s affairs confidential. However, recent legislation on money laundering and terrorist financing has placed Solicitors under a legal duty in certain circumstances to disclose information to the National Crime Agency (NCA) in accordance with the Proceeds of Crime Act 2002 ("POCA"). Where a Solicitor knows or suspects that a transaction on behalf of a client involves money laundering, the Solicitor may be required to make a money laundering disclosure. If, whilst we are acting for you, it becomes necessary to make a money laundering disclosure, we may not be able to inform you that a disclosure has been made or of the reasons for it.
    7. Any personal data we receive from you for the purposes of our money laundering checks will be processed only for the purposes of preventing money laundering and terrorist financing, or as otherwise permitted by law or with your express consent.
  12. Raising queries or concerns with us
    1. If you have any problem with the service we have provided for you including any complaint about any of our bills, then please let us know. Concerns can often be resolved by informal discussion with the partner responsible for a particular matter or with the Supervisor and we aim to deal with concerns in this way wherever possible.
    2. If resolution cannot be reached in any case by informal discussion we also operate a formal complaints procedure. A copy of this procedure is available on our web site and/or on request to any partner in  the firm. Should you wish to make a complaint under the procedure or to ask any question about it, please contact the Managing Partner.
    3. In the event that you are not satisfied with the conclusions reached and/or the proposals made through our own complaints procedure then you may have the right to complain to the Legal Ombudsman who can be contacted at PO Box 6167, Slough SL1 0EH (tel: 0300 555 0333). Should you wish to complain to the Legal Ombudsman, you must do so (a) within six months of the receipt of our response; and (b) within one year from the date of the act/omission, or one year from when you should have known about the complaint.
    4. As well as your right to complain about any of our bills under our complaints procedure, you can also apply for the bill to be assessed by the court under Part III of the Solicitors Act 1974, or Part 48 of the Civil Procedure Rules 1999 normally within twelve months of delivery of the bill.
  13. Indemnity Insurance and Limitations on our liability
    1. We have professional indemnity insurance which covers our practice carried on from our offices in England and Wales and will extend to acts or omissions wherever in the world they occur.
    2. We shall not be liable to you for any failure or delay or for the consequences of any failure or delay in performance of your instructions if it is due to any event beyond our reasonable control including, without limitation, acts of God, war, industrial disputes, protests, fore, flood, storm, tempest, explosion, acts of terrorism and national emergencies.
    3. Save as stated in the sub-paragraphs 13.5 and 13.6 below, our total liability to you in respect of our engagement for any loss, liability or damage howsoever caused, whether in contract (by way of indemnity or otherwise), tort, (including negligence), misrepresentation, restitution or otherwise (in each case whether caused by negligence or not) and whether related to any act, omission, services provided to you or not provided to you or failure to act or delay in acting by DKLM LLP will be limited to an amount recorded in writing (the “Liability Cap”).The Liability Cap is (i) in respect of loss of damage to your tangible property arising due to our negligence is £10 million; and (ii) in respect of all other loss or damage is as set out in the Engagement Letter. If the Engagement Letter does not address the Liability Cap (and we have not agreed otherwise with you in writing), the Liability Cap in respect of all other loss or damage is £3million.
    4. The extent to which any loss or damage will be recoverable by you from us will also be limited so as to be in proportion to our contribution to the overall fault for such loss or damage, taking into account any contributory negligence by you, your other advisers and/or liable in respect of such loss.
    5. You agree not to bring any claim in respect of loss or damage suffered by you arising out of or in connection with our engagement (including but not limited to delay or non performance of our engagement) against any of our partners, employees or agents even where our partners, employees or agents have been negligent. This restriction will not operate to exclude any liability that cannot be excluded at law or to exclude the liability of DKLM LLP for the acts or omissions of any of our partners, employees or agents. It is agreed that each of our partners, employees or agents will have the right to enforce this paragraph pursuant to the Contracts (Rights of Third Parties) Act 1999. We reserve any right we may have to rescind or vary the Engagement Terms without our having to seek the consent of our partners, employees or agents.
    6. Nothing in the Engagement Terms shall affect liability which we may have to you in respect of any personal injury or death resulting from our negligence, any loss caused by our fraud, fraudulent misrepresentation or reckless disregard of our professional obligations or any other situation where the law prohibits us from excluding or limiting our liability to you. The provisions of this paragraph 13 shall continue to apply, notwithstanding the termination of our engagement for any reason.
  14. E-Mail
    1. We may communicate with you by electronic mail ("e-mail"), unless you request us not to do so. Documents sent to you by e-mail (whether or not containing confidential information) will not be encrypted unless you request us, in writing, to encrypt outgoing e-mail and we are able to agree with you and implement mutually acceptable encryption standards and protocols.
    2. It is your responsibility to protect your system from viruses and any other harmful code or device. We try to eliminate them from e-mails and attachments but we accept no liability for any which remain. We may monitor or access any e-mails sent to us.
  15. Termination
    1. You may withdraw your instructions on any or all of your matters at any time by written notice to us. We may keep all of your papers and documents whilst there remains any unpaid charges or expenses due to us on any matter.
    2. We will only stop acting for you if there is good reason, for example, if you do not pay an interim bill or money requested on account of our charges, or if you fail to give us proper instructions or your instructions conflict with our rules of professional conduct.
    3. If you or we decide that we no longer act for you, you will be responsible to pay our outstanding fees, expenses, disbursements and VAT (including those not yet billed) to the date of termination.
  16. Retention of deeds and documents
    1. Your file may be held electronically and/or in physical paper format. After completing the work, we will return any original documents to you for your safe keeping unless you ask us to retain these in our safe storage facility. Some files will be stored indefinitely but most will be kept for between seven and 15 years depending on the nature of the transaction.
    2. Unless we have otherwise agreed in writing, you authorise us to destroy all files or records of our work seven years after the date of our final invoice for the work concerned.
    3. If you request the return of your file or its transfer to a third party at any time within five years of completion of your matter then, in order to ensure our compliance with the money laundering legislation, we will make and retain a copy of your file. If we retrieve files or documents from storage in relation to continuing or new instructions, we will not normally charge for such retrieval. Otherwise we may charge for time spent retrieving or delivering papers and documents and for any reading, copying, correspondence or other work necessary to comply with any request to retrieve your file(s). We do not always store clients’ deeds and documents on our own premises but sub-contract out our storage facilities to independent third parties.
  17. Provision of Service Regulations 2009

    We comply with the above regulation by displaying the required details of our Professional Indemnity Insurance in our office.

  18. Data Protection Act and the General Data Protection Regulations (“DPA”) Privacy Notice
    1. We use the information you provide primarily for the provision of legal services to you and for related
      purposes including:
      • updating and enhancing client records
      • analysis to help us manage our practice
      • statutory returns
      • legal and regulatory compliance
      Our use of that information is subject to your instructions, data protection law and our duty of confidentiality.
    2. Please note that our work for you may require us to pass on such information to third parties such as expert witnesses and other professional advisers, including sometimes advisers appointed by another party to your matter. We may also give such information to others who perform services for us, such as typing or photocopying. Our practice may be audited or checked by our accountants or our regulator, or by other organisations. We do not normally copy such information to anyone outside the European Economic Area, however we may do so however when the particular circumstances of your matter so require. All such third parties are required to maintain confidentiality in relation to your files. If you do not wish to have your file passed onto third parties, you may opt out of this if you confirm your request in writing to us.
    3. You have a right of access under data protection law to the personal data that we hold about you. We seek to keep that personal data correct and up to date. You should let us know if you believe the information we hold about you needs to be corrected or updated.
    4. We may receive personal data from you for the purposes of our money laundering checks, such as a copy of your passport. These will be processed only for the purposes of preventing money laundering and terrorist financing, or as otherwise permitted by law or with your express consent. You consent to us retaining  such data for longer than the five year statutory period, unless you tell us otherwise.
    5. If you are a business and you send us personal data about anyone other than yourself you will ensure you have any appropriate consents and notices (or other legitimate bases) in place to enable you to transfer that personal data to us, and so that we may use it for the purposes for which you provide it to us.
  19. Quality Standards

    The SRA or Law Society may wish to inspect your files for quality control purposes. If you would rather this not to happen, there is the option of opting out of this if you would prefer for your files not to be reviewed in this way, provided you confirm your request in writing to us.

  20. File Sharing Websites and Skype
    1. If you request that we access, download documents from or upload documents to, your account on a file sharing or cloud website (“Website”), you acknowledge and accept that: 
      1. we have not advised you in connection with the selection or use of the Website;
      2. you have specifically instructed us to use the Website in connection with the retainer and that you recognise that the Website may not be secure and/or may be unavailable from time to time;
      3. you assume all the risks and liabilities arising from the use of the Website to the fullest extent permissible by law. Without limiting the foregoing, you accept that we shall not be liable for any loss or damage whether in contract or in tort (including negligence) arising from any unavailability of the Website, any unauthorised access to the Website or our use of the Website;  and 
      4. you will fully indemnify us for any losses we may suffer as a direct or indirect consequence of the use of the Website.
    2. You agree that we may use Skype (or any other similar communication) when acting for you. If you’d rather we did not do, please notify your DKLM contact.
  21. Application of these terms
    1. Your continuing instructions will amount to your acceptance of these terms of business. These terms supersede any earlier terms of business we may have agreed with you and, in the absence of express agreement to the contrary, will apply to the services referred to in the Engagement Letter accompanying these terms and all subsequent services we may provide to you. If it is necessary at any time to amend or supersede these terms with new terms we will notify you of the changes. Unless we hear from you to the contrary within 14 days after such notification, the amendments or new terms will come into effect from the end of that period.
    2. Each contract between us shall be subject to and governed by the Laws of England and Wales. Any dispute arising from or under our contact with you shall be subject to the exclusive jurisdiction of the English Courts.